Customer Service Apprentice

Advertiser
Met Recruitment
Reference
CSA/OL
Contract Type
Temporary
Sector
Customer Service
Location
Oldbury
Customer Service Apprentice Oldbury £3.70

Job Description

Customer Service Apprentice

Oldbury

£3.70

Hours: 8:30am-5:00pm

We are currently recruiting for one of our very local and successful clients. We are looking for two enthusiastic candidates to join this global leading business who strives to grow within the company. This role would be ideal for any school or college leavers.

Job Description:

  • Responsible for supporting the regional operational offices in achieving sales growth/business targets handling requests for change proposals for existing clients in a timely manner.
  • Reporting to the Customer Service Manager and follow their instruction, to ensure that the daily allocated work is completed accurately and on time.
  • Preparing documents in line with requests from regional operations
  • Following any instructions provided and the most recently approved (current) documents
  • where necessary clarifying information provided
  • Calculate the required man-days and create the relevant justifications, taking into consideration any guidance provided by the regional office
  • Submit documents prepared to the relevant daily approver, or specialised product approver, and respond appropriately in a timely manner to any queries raised, including any revisions required to the documents.
  • Following approval of the documents finalise any data required for the client proposal and prepare the proposal template, submitting it to the relevant regional office along with the required follow up action.
  • Assist with the preparation of estimates and informal quotes to ensure the estimate is as accurate as possible and to co-ordinate with operations personnel to ensure that proposals are deliverable and priced appropriately whilst being competitive and taking account of both customer and technical requirements.
  • Ensure excellent customer service is provided from the first point of contact with all regional teams via all communication methods in order to achieve a positive resolution

Essential:

  • Numerically competent with good attention to detail and problem-solving skills
  • Ability to communicate at all levels of an organisation
  • Ability to handle and interpret complex information
  • Ability to work under own initiative to achieve assigned tasks
  • Minimum of secondary level education or equivalent with minimum A to C pass levels in English & Maths

Desirable:

  • Previous experience in a customer services (internal or external) / sales environment
  • Previous experience of working in a highly procedural environment
  • Educated to A-Level standard.
Met Recruitment
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